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Improve Your Relationships, Influence, and Leadership by Using Active Listening Skills at Home and Work
An excellent training about Leadership
The Power of Deep Listening (Using Active Listening Skills)
Listening is thought of as a soft skill. Perhaps the softest of the soft skills. Whats the big deal we might ask? We listen every day. Its something we learned to do as children and it comes naturally. And yet, Im going to suggest that it is not that easy. There is a lot going on during communication. The speaker has to put into words not just information but often complex perceptions, thoughts, feelings, and intent. Then a listener has to decode this message through a filter of their own biases, attitudes, beliefs, feelings, motives, and life experiences. And to make it all the more complex, experts tell us that words make up only about 11% of the message in face to face communication. Tone of voice is about 35% of the message and body language as well as other contextual cues make up about 55%. There is simply a lot going on which can make listening so challenging. The Importance of Active Listening SkillsI define active listening as suspending judgment and being fully present with another person to understand his or her experience or point of view. Deep listening involves hearing more than the words of the speaker but taps into the deeper meaning, unspoken needs, and feelings conveyed. It is something that is done with the heart as well as the mind. As you use active listening, you create a climate of respect based on non-judgment and receptivity that allows others to express themselves fully. You make it safe for them to express not only surface opinions but also their deeper feelings and needs as well as inner experience and wisdom. Using active listening skills is how you: Establish deeper connections Build trust, rapport, and goodwill Bridge understanding and foster unity of vision and purpose Acquire vital information that makes you better at decision-making and problem-solving Overcome friction and conflict Promote learning, growth, and even healing Unleash motivation Empower others to take responsibility so they can do or be their bestHave you ever spoken to someone who was fully engaged and interested? Who made you feel you were the only person in the world at that moment?That is the power of using active listening skills. It begins with recognizing that everyone with whom you interact wants to heard and understood. It is your willingness to offer them this gift. The ability to listen is the heart and essence of every healthy relationship. The best and most trusted leaders, bosses, co-workers, spouses/partners, parents, helping professionals, friends, customer service reps, grocery clerks, etc. know how to listen. There are few more valuable gifts you can give the people in your life than that of a willingness and ability to listen deeply by using active listening skills. Most of us are not good listenersUnfortunately, most of us are not good listeners. We tend to: Get distracted by random thoughts or whats going on around us Interpret what others say through our own filters (biases, feelings, motives, experiences) Tune out because we think we already know what someone is going to say Think that what others have to say isnt important Focus on formulating our response rather than hearing them out Quickly judge (agree or disagree) rather than opening ourselves to anothers point of view Wait impatiently for someone to finish so we can talk Shut down messages we dont want to hear Hear the words only and not the deeper needs or meaning conveyed Take over the conversation by our comments and questions Offer solutions and quick fixes rather than guiding others to their own wisdom and experience Try to make others feel better rather than letting them own and work through their experienceWhat you will get out of the courseBy going through this course on active listening, youll come away understanding the value and power of listening. More importantly, youll come away knowing how to listen deeply and, thereby, build much more powerful relationships and become much more effective in influencing others and empowering them for success. Im genuinely excited about this program because I know the power of active listening skills. I can tell you that the relationships I value most are those in which someone has listened and really heard me. It is these relationships that have not only helped me feel validated and affirmed but given me the desire and courage to improve myself or go forward to accomplish important things. By going through this program youll learn the most important influencing skill in the world. That key is not being able to explain yourself more eloquently or forcefully, but rather being able to actively listen to others in a way that unleashes understanding and goodwill. Course FormatSection One: In this section, I talk about the importance of active listening skills, give you an idea of where were headed, what you can expect, and how were going to get there. Ill also offer some tips to help you get the most out of the course. And, finally, Im giving you a survey to assess your listening skills. You can use this to identify learning objectives and measure your progr
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