Business Online Course by Udemy, On Sale Here
A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow
An excellent training about Operations
All You Need to Know About ServiceNow Administration
This is a beginner level training course for ServiceNow. With a duration of more than10 hours, split into 10 sections, the course covers the topics which are required for ServiceNow admin certification. For the instructions in this training course, latest Jakarta Version is used and whole training will be in latest UI16. All topics starting from table creation to building a workflow is covered in this course. An in-depth knowledge is provided at places wherever required, like ServiceCatalogs. After completing this course and having good knowledge over the topics taught in this course, i believe, you will be able to complete the admin certification in ServiceNow with little preparation.I havestarted the trainingfrom the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of ITprinciples would be helpful. Once you successfullycomplete this course, you should be able to: Get knowledge on configuring processes from scratchHave Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification ExamComprehend the Admin activities in ServiceNowUnderstand Basic ITSM ProcessesUnderstand the Basic User Interface and Navigation in ServiceNowCreate Tables, Fields, Form Layouts, ViewsUnderstand the core working of ServiceNow – Tables and RecordsCreate and Administer Users, Groups and RolesUnderstand Different Types of Dictionaries/FieldsImport Data into ServiceNow TablesConfigure Application Menus and ModulesUnderstand Basic Configurations – UI Policies, Client Scripts, UI Actions, Business RulesCreate Security rules (ACL) to restrict user accessDefine Service Level Agreements in ServiceNowBuild Service Catalog Items, Record Producers and Order GuidesBuild Workflow to automate processes. Create different Reports and add them on to Dashboards in ServiceNowHave a clear idea on Knowledge ManagementTrigger Email Notifications and EventsMigrate Customizations from one instance to Other through Update SetsI always believe in student satisfaction, if you have any question on ServiceNow, feel free to post your Question in the Q & A section, I will surely respond: )
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